Frequently Asked Questions
Everything you need to know about shopping at Payless Home Goods.
How long does shipping take for furniture and home decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, though larger furniture items may require scheduled freight delivery which can take 10-14 business days.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that assembly-required furniture cannot be returned once it has been fully or partially assembled.
Do you offer international shipping?
Currently, Payless Home Goods ships exclusively within the continental United States. We are looking to expand our shipping capabilities to international locations in the near future.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can also track your order directly through your account dashboard on our site.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery. Provide your order number and photos of the damage so we can arrange for a replacement or a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Affirm to help you furnish your home today and pay over time.